Last updated: July 2026
We want you to be happy with your Travelpro order. If something is not right, contact us through the support channel shown on our website within 2 days of delivery and include your order number.
Return Eligibility
To qualify for a return, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase. We may not accept used, damaged after delivery, personalised, clearance or final-sale items unless they arrived faulty or were supplied incorrectly.
Please wait for return instructions before sending an item to 58 Ogudu Road, Ojota, Lagos. Unauthorised deliveries may not be accepted.
Refunds and Exchanges
We inspect returned items before approving a refund or exchange. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to complete the credit.
Return delivery costs may be deducted from the refund unless the item was faulty, damaged on arrival or supplied incorrectly.
Damaged or Incorrect Items
Contact us as soon as possible with your order number and clear photos of the item and packaging. When the issue is confirmed, we will arrange a replacement, exchange or refund and cover reasonable return costs.
This policy does not limit any rights available under applicable Nigerian consumer protection law.